A strange thing happened today. I had issues with my broadband connection. The connection would just drop...
This is odd as my ISP has had a great VDSL service for 2 years. Fibre to the cabinet and VDSL to my house.
Ok so the first thing I did was think what has changed? Well a week or so ago I did update the firmware on my cable router.
Looked at the log some errors (upnpd) and it was reporting the modem (separate unit) was hanging up.
So I left things to see if they would improve... They did not..
So I reflashed with some older firmware that I knew had been fine for the last 6 months.
Fixed? No.
Ok now I though perhaps my cable modem is old its is >2 years but is a high end ASUS unit.
To test it I opened the box with the ISPs combined VDSL modem and router. Plugged that in no dice..
So it was none of my kit as I had issues with the ISP cheap kit connect to the line.
Called the ISP explained the setup. They wanted to pull stats from their modem - I explained there would only be a few minutes stats. They pulled their server logs and could see 100s of disconnects at their end. They raised a ticket and asked the back haul operator to look into the issue.
I know its time consuming to fault find, but a simple test is to check you own network. If that's OK then disconnect your big home network and create a tiny one for diagnostics. If there is still an issue then you know its not in the larger home network.
This way you can isolate faults on your side of the network from your ISPs.
This is odd as my ISP has had a great VDSL service for 2 years. Fibre to the cabinet and VDSL to my house.
Ok so the first thing I did was think what has changed? Well a week or so ago I did update the firmware on my cable router.
Looked at the log some errors (upnpd) and it was reporting the modem (separate unit) was hanging up.
So I left things to see if they would improve... They did not..
So I reflashed with some older firmware that I knew had been fine for the last 6 months.
Fixed? No.
Ok now I though perhaps my cable modem is old its is >2 years but is a high end ASUS unit.
To test it I opened the box with the ISPs combined VDSL modem and router. Plugged that in no dice..
So it was none of my kit as I had issues with the ISP cheap kit connect to the line.
Called the ISP explained the setup. They wanted to pull stats from their modem - I explained there would only be a few minutes stats. They pulled their server logs and could see 100s of disconnects at their end. They raised a ticket and asked the back haul operator to look into the issue.
I know its time consuming to fault find, but a simple test is to check you own network. If that's OK then disconnect your big home network and create a tiny one for diagnostics. If there is still an issue then you know its not in the larger home network.
This way you can isolate faults on your side of the network from your ISPs.